Orders
Order status
After submitting your USDT TRC20 transaction hash, your order is manually reviewed and prepared for email delivery.
WA: +1 747 229 1486Support center
Support for orders, payments, and activation.
Use this page for order questions, payment hash help, delivery status, QR replacement, and eSIM installation support.
Payments
USDT TRC20 help
If you sent payment but forgot to submit the transaction hash, email us your order number and full transaction hash.
Network: USDT TRC20 onlyDelivery
QR and number delivery
Your QR file and eSIM/phone number are sent by email after manual fulfillment. Check inbox, spam, and promotions.
Delivery target: 60 minutesReplacement
QR replacement
QR codes are one-time use only. Only call suspension is eligible for replacement. SMS service is not covered under warranty. If you need another QR, submit a replacement request for manual review.
Open Replacement PageActivation reminders
Before you scan your QR.
Always activate on a Wi-Fi network, not hotspot. Keep the eSIM installed during activation and allow 30-45 minutes for service to complete.
Device must be carrier unlocked
Do not delete eSIM during activation
Turn Wi-Fi Calling ON
Restart phone if Wi-Fi Calling does not work
Common questions
Quick answers before you contact support.
When will I receive my eSIM?
After your transaction hash is submitted and payment is reviewed, delivery is usually sent within 60 minutes.
Can I scan the QR more than once?
No. QR codes are one-time use only. Scan only when you are ready to install and activate the eSIM.
What does warranty cover?
Only call suspension is eligible for replacement. SMS service is not covered under warranty.
What if I paid on the wrong network?
EsimDada checkout accepts USDT TRC20 only. Contact support with your order number and transaction details for manual review.
What should I include in support emails?
Include your order number, email used at checkout, area code, payment transaction hash, and a short explanation.